FAQ's & Refunds

I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Care instructions

Please note that all pieces will be carefully rolled up during shipping and can sometimes look wrinkly when removed for their packaging. Readjusting your MrMacramé with your fingers through the ends may be necessary when you receive it in order to maintain the original look of the hanging. It may take 1-2 weeks for wrinkles to completely drop out but don’t worry, all you have to do is let gravity do the work.

Care instructions

I want to create a frill effect at the bottom of my hanger, how do I do this?

Amazing! I always leave my hangers with the rope snipped at the end. If you’d prefer a more Boho rustic effect, quite simply brush out the loose rope at the bottom. Please be aware, once brushed you won’t be able return the hanger to its original form, so be sure you want this effect before you start brushing!

Sizing details

What size pot works best for the MrMacramé plant hangers?

Each item description offer a recommended pot size. However, similar sizes will also work!